Support by Telephone, Remote Dial-In and Onsite Engineers:

• Access To A Wide Range Of Specialist Skills
• Speedy Resolution To Incidents And Problems
• Reduced Operating Costs
• Guaranteed Response Times

Every company has its own IT Requirements. Because of this we do not set any strict boundaries for the different support services we offer, but instead aim to tailor our services to meet your needs.

We will proactively manage your network and handle all your IT support issues providing telephone, remote and onsite support as required. Features of this service include:

• Ensuring Antivirus, Spamware and Service Packs are current
• Regularly testing system backups can be restored
• Planning and coordination of disaster recovery
• Conducting regular onsite visits to support users

For businesses with limited in-house IT capability we provide a second line support service. When there is a problem that cannot be effectivley dealt with in-house you can call on our expertise to help you find a solution. Features of this service include:

• Remote Support
• Disaster Recovery Assistance
• Onsite Visits As Required

As an alternative to a traditional support contract we offer support on a 'per incident' or 'per support day' basis. This option is most apropiate for comapnies requiring either occasional specialist support or where the IT systems is not mission critica. It is unsuitable for companies requiring frequent or time critical support.